Responsible Gaming
at melbe —
Your Safety First
melbe is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, limits, and guidance to stay in control of your play at all times.
Responsible Gaming at melbe
At melbe, we believe that gambling should always be an entertaining pastime — never a financial burden or a source of distress. As Bangladesh's trusted online betting and casino platform, we take our duty of care to every player seriously. Our responsible gaming programme is built into every layer of the melbe experience, from account creation to daily gameplay, ensuring that our platform remains a safe space for adults who choose to engage with our services.
We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every other corner of Bangladesh, gambling is a social and recreational activity enjoyed in moderation. However, we also recognise that a small proportion of individuals may develop patterns of play that are harmful to themselves or their families. Our responsible gaming policy exists to identify those patterns early and to provide effective intervention tools.
melbe's responsible gaming framework covers five core pillars: age verification, financial controls, time management tools, self-exclusion capabilities, and ongoing player support. Together, these pillars ensure that every registered player has access to the resources they need to gamble safely and within their means.
melbe will never target players who have self-excluded or set voluntary limits with promotional material. We will never apply pressure tactics or create artificial urgency to encourage excessive gambling. Our platform is designed to promote enjoyment — not dependency.
18+ Age Restriction and Verification
melbe operates a strict 18+ age policy with zero tolerance for underage gambling. No individual under the age of 18 years is permitted to register an account, deposit funds, or participate in any form of betting or casino gaming on the melbe platform. This policy applies to all players accessing the site from Bangladesh and any other jurisdiction.
During the registration process, all applicants are required to declare that they are 18 years of age or older. Additionally, melbe conducts a thorough Know Your Customer (KYC) verification process that requires players to submit government-issued identity documents — such as a Bangladesh National Identity Card (NID), passport, or other accepted proof of age — before any withdrawals can be processed or before account activity exceeds defined thresholds.
If our compliance team identifies any reasonable suspicion that a player may be underage, we will immediately suspend the account and request verification documents. In cases where underage gambling is confirmed, the account will be permanently closed, all deposits returned, and the matter may be reported to the appropriate authorities in accordance with our legal obligations.
If you share a device or computer with minors, we strongly recommend using parental control software to block access to gambling websites. Free parental control tools are available for all major operating systems. Keep your melbe login credentials private and never share your account access with anyone under 18.
We also encourage parents and guardians in Bangladesh to have open conversations with young people about the risks of gambling. Age restriction enforcement is a shared responsibility between melbe, our players, and the wider community. If you believe a minor has accessed the melbe platform, please contact us immediately at [email protected].
To confirm you are 18 or above, melbe accepts the following:
- Bangladesh National Identity Card (NID)
- Valid passport (any nationality)
- Bangladesh driving licence
- Birth registration certificate (for KYC support)
Documents must be current, clearly legible, and show your full name and date of birth. All KYC documents are stored using end-to-end encryption.
Deposit Limits and Spend Controls
One of the most effective tools for responsible gambling is the ability to set firm limits on how much money you deposit and spend on the melbe platform. melbe provides every player with a comprehensive suite of financial controls that can be activated or adjusted at any time from within your account settings. These controls are completely voluntary, and we strongly encourage all players to use them as part of a healthy, balanced approach to gaming.
Deposit limits allow you to cap the maximum amount you can deposit into your melbe account within a specified time period — daily, weekly, or monthly. Once a limit is set, the system will automatically block any deposit attempt that would cause you to exceed your chosen threshold. Limits take effect immediately when set. If you wish to increase a limit, a mandatory cooling-off period of 48 hours applies before the higher limit becomes active, giving you time to reconsider.
Loss limits cap the total amount you are permitted to lose within a defined period. Once your loss limit is reached, your account will prevent further wager placements until the period resets. Loss limits are a powerful safety net for players who want to ensure that a run of bad luck cannot spiral beyond their pre-agreed comfort zone.
All limits are denominated in Bangladeshi Taka (BDT) and apply across all payment channels including bKash, Nagad, Rocket, Upay, and bank transfers. You can set limits as low as ৳100 or as high as your account tier permits. To set or modify your limits, log in to your account and navigate to the "Responsible Gaming" section in your account settings, or contact our support team directly.
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Log in to melbeAccess your account from the melbe Login page using your credentials.
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Go to Account SettingsNavigate to the "Responsible Gaming" section in your account dashboard.
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Select Limit TypeChoose daily, weekly, or monthly — and specify deposit or loss limit.
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Enter Your Amount in BDTType your preferred limit in Bangladeshi Taka and confirm.
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Limit Activates ImmediatelyReductions take effect at once. Increases require a 48-hour waiting period.
Time-Out and Cooling-Off Periods
Sometimes all a player needs is a short break. Life gets busy, BPL season ends, or you simply want to step away from the platform for a defined period without permanently closing your account. melbe's time-out feature lets you pause your account for a fixed duration of your choosing — from as little as 24 hours up to 6 weeks.
During a time-out, you will be completely unable to log in, deposit funds, or place any bets. Your account balance is preserved in full, and any pending withdrawals will continue to be processed normally. Promotional emails are suppressed during your time-out period. When the time-out expires, your account will be automatically reactivated and you may resume play as normal.
For players who need a longer break, melbe also offers a cooling-off period of between 1 and 6 months. The cooling-off feature works identically to the shorter time-out but is designed for players who recognise they need a more substantial pause to reassess their relationship with gambling. During a cooling-off period, it is not possible to cancel the restriction early, even if you change your mind — this is by design, to give the cooling-off period its intended protective effect.
Available durations: 24 hours, 48 hours, 72 hours, 1 week, or 2 weeks. Your account balance is fully preserved. Activate immediately from your account settings at any time.
Available durations: 1 month, 2 months, 3 months, or 6 months. Cannot be cancelled once activated. Designed for players who need a longer, firm commitment to take a break.
In addition to time-out features, melbe provides optional session duration reminders. You can configure a reminder to appear after 30 minutes, 1 hour, or 2 hours of continuous play. The reminder will display a notification showing how long you have been playing and how much you have spent in the session, giving you a clear moment to pause and decide whether to continue.
- Login blocked — you cannot access your account
- Deposits blocked — no new funds can be added
- Betting blocked — no wagers can be placed
- Balance preserved — your BDT balance is safe
- Withdrawals continue — pending payouts are processed normally
- Marketing suppressed — no promotional emails during the break
- Auto-reactivation — account resumes when period ends (short time-out only)
Self-Exclusion Programme
For players who have determined that gambling is causing them serious harm, melbe offers a permanent self-exclusion option. Self-exclusion is a voluntary commitment you make to yourself — once activated, your melbe account will be permanently closed and you will not be able to reopen it or create a new account under the same identity. This is the strongest player-protection tool available on the platform and is intended for players who have concluded that they should not gamble at all.
Self-exclusion on melbe means: all access to your account is immediately revoked; any remaining balance will be refunded to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days; your personal data is flagged to prevent re-registration; and your details are removed from all marketing lists permanently.
We take self-exclusion requests with the utmost seriousness. Unlike a time-out, a self-exclusion cannot be reversed. If you contact melbe after self-excluding and request to have your account restored, we are obligated to decline that request in order to protect your wellbeing.
To initiate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and email address. Our team will process your request within 24 hours and send you written confirmation. You may also trigger self-exclusion directly from the Responsible Gaming section of your account settings.
If you are struggling with gambling and are unsure whether self-exclusion is the right step, we encourage you to speak with one of our trained support agents first. They are available 24 hours a day, seven days a week, and can guide you through the full range of options — from setting deposit limits to activating a 6-month cooling-off period — before you make a permanent decision.
- Permanent — cannot be reversed under any circumstances
- Immediate effect — account locked within minutes of request
- Balance refunded — remaining BDT returned within 5 business days
- Re-registration blocked — same identity cannot open a new account
- Marketing removed — all promotional communications stop immediately
- Confidential — your self-exclusion status is never shared with third parties
Email [email protected] with subject "Self-Exclusion Request" — our team will action your request within 24 hours, any time of day.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself. The warning signs below are commonly associated with gambling that has moved beyond recreational enjoyment into harmful territory. If you recognise several of these signs in your own behaviour, we encourage you to reach out to our support team or consult one of the organisations listed in the Support Resources section of this page.
Chasing Losses — Continuing to gamble in an attempt to win back money you have already lost, often placing larger bets than originally intended.
Gambling Beyond Your Means — Betting with money that is needed for essential expenses such as rent, food, utilities, or school fees.
Losing Track of Time — Spending far more time gambling than you intended, often losing hours without realising it.
Neglecting Relationships — Withdrawing from family, friends, or social activities in Dhaka or elsewhere in order to spend more time gambling.
Mood Dependence — Gambling to escape feelings of stress, anxiety, depression, or boredom, rather than for entertainment.
Hiding Your Gambling — Concealing the extent of your gambling activity, winnings, or losses from family members or close friends.
Escalating Stakes — Needing to bet increasingly larger amounts to feel the same level of excitement or to feel any enjoyment at all.
Failed Attempts to Stop — Repeatedly trying to cut back or quit gambling and finding yourself unable to follow through on those intentions.
Borrowing to Gamble — Taking loans, borrowing from family, or using credit facilities specifically to fund gambling activity.
A simple way to assess your gambling behaviour is to ask yourself: "Has gambling ever caused problems in my life — financially, emotionally, or in my relationships?" If the honest answer is yes, even once, it may be worth taking a break and speaking with a support professional. melbe's team is available 24/7 at [email protected] and can help you access the right tools immediately.
Player Protection Tools Overview
melbe provides a full suite of self-management tools so that every player can tailor their experience to match their personal limits and lifestyle. Below is a summary of all available responsible gaming tools, how they work, and how to activate them.
Set a maximum daily, weekly, or monthly cap on how much BDT you can deposit. Reductions apply immediately; increases require a 48-hour review period to take effect.
Define the maximum amount you are willing to lose within a given period. Once reached, further bets are automatically blocked until the period resets or the limit is reviewed.
Receive on-screen reminders at configurable intervals (30 min, 1 hour, 2 hours) showing your session duration and total spend. A gentle nudge to stay aware of your playing time.
Pause your account for 24 hours up to 2 weeks. All gambling activity is suspended but your balance is preserved and pending withdrawals continue to process normally.
Take a longer planned break of 1 to 6 months. This restriction cannot be lifted early once set — offering a firm commitment to a sustained break from gambling activity.
Permanently close your account with no possibility of reinstatement. Remaining balance is refunded. Re-registration under the same identity is blocked at the platform level.
Unsubscribe from all promotional emails, SMS, and push notifications at any time. Opting out of marketing does not affect your ability to use the platform or receive service communications.
Enable periodic in-session pop-ups showing your net win/loss position and time spent playing. Designed to give you an accurate, real-time picture of your session before continuing.
Our support team is always available to help you activate any responsible gaming tool, discuss your concerns, or connect you with external counselling resources — in English, around the clock.
Getting Help and Support
If you feel that gambling is becoming a problem for you or someone you care about, the most important step is to reach out and talk to someone. You do not need to be in crisis to ask for help — speaking up early, before the problem escalates, is always the right choice. melbe's responsible gaming support team is available 24 hours a day, seven days a week, and our agents are trained to listen without judgement and guide you to the most appropriate resources.
In addition to in-platform tools and melbe's own support team, we encourage players across Bangladesh to be aware of the broader support landscape available to individuals affected by problem gambling. While dedicated gambling addiction helplines are still developing in Bangladesh, the following general mental health and crisis support channels can provide immediate assistance:
A Bangladeshi emotional support helpline providing confidential listening services for individuals in distress. Available for those experiencing stress, anxiety, or compulsive behaviour patterns.
Bangladesh's national mental health support line provides access to trained counsellors and can refer callers to appropriate local health services for compulsive or addictive behaviours.
An international peer-support fellowship for people who have a gambling problem. Online and in-person meetings available in multiple time zones, with English-language resources accessible globally.
A leading international responsible gambling charity offering free information, support, and counselling services for anyone affected by a gambling problem, including family members and friends.
melbe does not profit from problem gambling. If our internal monitoring systems detect patterns of play that suggest a player may be at risk — such as a sudden increase in deposit frequency, late-night play sessions, or rapid escalation of bet sizes — our responsible gaming team may proactively reach out to that player to check in and offer support. This outreach is entirely confidential and non-judgemental.
We also ask our players to look out for one another. If you are concerned about the gambling behaviour of a friend or family member who uses melbe, you are welcome to contact us at [email protected] for guidance on how to approach the situation and what support options are available. All such enquiries are handled with strict confidentiality.
Contact melbe Support
Our responsible gaming team is available every hour of every day. Reach us at:
Email: [email protected]
Subject line: "Responsible Gaming Help"
Response time: 2–5 minutes via live chat · Under 2 hours via email
- Help you set or adjust deposit and loss limits
- Activate a time-out or cooling-off period on your behalf
- Process a self-exclusion request confidentially
- Provide referrals to external counselling services
- Answer questions about responsible gaming tools
- Support family members concerned about a loved one
Ready to Play Responsibly at melbe?
Explore our games, set your limits, and enjoy the melbe experience with confidence. Our tools are always available to help you stay in control.